Support
Help Centre
Everything you need to get the most out of Writford.
Features
Frequently Asked Questions
Is my client data safe?
Yes. Documents are processed locally in your browser. They never leave your computer. Only the extracted text is sent to our AI engine for analysis, processed securely within the UK, and never used for AI training.
What are the three modes: Chat, Search, and Extended Thinking?
Chat is the default. Fast conversational answers from the AI's training with no live lookups. Cheapest mode, ideal for drafting starters, plain-English explanations, and follow-ups. Toggle Search on (or press Cmd/Ctrl + .) when you need current UK sources cited in your answer. Writford will query legislation.gov.uk, SRA guidance, case law, and trusted web sources before responding. Extended Thinking retrieves live UK legal sources then reasons step-by-step, showing a chain of thought you can inspect. Best for complex matters where thoroughness is essential.
Can I trust the AI's legal research?
Writford is a research tool, not a replacement for professional judgement. Always verify AI outputs against primary sources. Clickable source citations are provided with every response so you can check the original legislation.
What is a Matter?
Matters are containers for organising your chats by client or case. Create a matter for each client or transaction, then drag chats into it. You can rename, share, or delete a matter from the 3-dot menu next to its name. Sharing a matter gives a colleague access to every chat inside it.
What are Custom Instructions?
Custom instructions let you set preferences that apply to all your chats. For example: 'Always cite UK law', 'Use formal tone', or 'Focus on property law'. You can create up to 10 instructions and toggle them on/off.
How do bookmarks work?
When you get a useful AI response, click the bookmark icon to save it. You can label bookmarks and assign them to matters. Find all your saved responses in the Bookmarks section.
Can I export documents as PDF or Word?
Yes. When the AI drafts a legal document, you'll see export options for PDF, Word, and Excel. PDFs include 'DRAFT - For Solicitor Review' watermarks automatically.
What happens when my trial ends?
Your trial gives you 120 credits to spend over 14 days from signup, whichever runs out first. When either limit is reached you can choose a subscription plan (Student, Solicitor, or Firm) or buy a top-up credit pack. You can upgrade at any time during the trial.
How do I cancel my subscription?
Go to Settings → Subscription → Manage Billing. This opens your Stripe billing portal where you can cancel, change plans, or update payment details.
Is Writford GDPR compliant?
Yes. All data is processed within the UK, never used for AI training, and you can delete all your data at any time via Settings → Security. We have a full Privacy Policy, Terms of Service, and Sub-Processor list.