Terms of Service

1. Who we are

Writford is operated by Big Berri Limited , a private limited company incorporated in England and Wales with company number 16562429 (in these Terms, “Writford”, “we”, “us”, “our”).

Contact: info@writford.co.uk
ICO registration number: ZC119995
Website: https://app.writford.co.uk

2. The Service

Writford (the “Service”) is an AI-powered research and drafting tool designed for use by qualified legal professionals in the United Kingdom. The Service includes the website at writford.co.uk, the web application, the API, and any associated sub-domains, mobile interfaces or extensions we provide from time to time.

The Service is a research and drafting tool. Outputs are generated by artificial intelligence and may contain errors, omissions or out-of-date information. Outputs are not legal advice and must be independently reviewed by a qualified solicitor before being relied upon or used in any legal matter. The professional responsibility for any work product remains entirely with the solicitor using the Service.

These Terms must be read together with our Privacy Policy, Cookie Policy, AI Policy, Sub-Processor List and the Acceptable Use Policy in Section 5 below. In the event of a conflict, these Terms control, except that the Privacy Policy controls in respect of data protection matters.

3. Eligibility

The Service is intended for use by:

• solicitors regulated by the Solicitors Regulation Authority (“SRA”);
• barristers, paralegals, trainees and other legal professionals working under the supervision of a qualified UK solicitor;
• authorised staff at UK law firms, in-house legal teams, or chambers; and
• law students studying or training in England and Wales.

By creating an account you confirm that (a) you are at least 18 years old; (b) you are using the Service for professional purposes in your trade, business or profession (and not as a consumer); and (c) you have the authority to bind any organisation on whose behalf you create the account. Where you provide an SRA number, you confirm that the number is genuine and corresponds to a current, valid SRA registration.

4. Account registration and security

• You must provide accurate and complete information when registering, and keep it up to date.
• You are responsible for maintaining the confidentiality of your password and for all activity that takes place under your account. Do not share your account credentials with anyone, including colleagues at the same firm.
• You must notify us at info@writford.co.uk immediately if you suspect any unauthorised use of your account or any other security incident.
• We require email verification before any account receives a trial, and we reserve the right to run additional automated abuse and identity checks at any point during your use of the Service.

5. Acceptable Use Policy

You agree, and you will procure that anyone using the Service via your account agrees, not to use the Service:

• in any way that breaches any applicable law, regulation or professional code (including the SRA Standards and Regulations);
• to provide legal advice to a third party without independent human review by a qualified solicitor;
• to make any decision that has a material or detrimental impact on an individual’s legal rights or status without meaningful human review and supervision;
• to infringe, misappropriate or violate the intellectual property rights, confidentiality rights, privacy rights or other legal rights of any person;
• to identify, profile or evaluate any individual based on their biometric data, social behaviour, health, race, religion, political opinions or trade union membership;
• to upload, generate, store or transmit any content that is unlawful, defamatory, harassing, obscene, threatening or otherwise objectionable;
• to compromise, interfere with, probe or test the vulnerability of the Service, or to bypass, defeat or circumvent any security or access-control measure;
• to scrape, harvest, mirror, copy, frame or otherwise extract content from the Service by any automated means;
• to reverse engineer, decompile, disassemble or attempt to derive the source code, training data or model weights of the Service or any underlying AI model;
• to build, train or improve any competing product, service or AI model using outputs of, or data derived from, the Service;
• to submit any content that you do not have the legal right to submit, or that infringes the rights of any third party;
• to use the Service in connection with any matter outside the laws of England and Wales (or, where expressly supported, Scotland or Northern Ireland) unless you have your own separate legal advice in the relevant jurisdiction;
• to share, resell, sublicense, lease or distribute access to the Service to anyone other than authorised users registered with us under your account.

We may suspend or terminate any account that, in our reasonable opinion, breaches this Acceptable Use Policy.

6. Matter management data

The Service includes matter management features that allow you to create and manage matters, record client and party information, track time, set key dates, run conflict checks and share access with other registered users. By using these features, you acknowledge and agree that:

• You are solely responsible for the accuracy, completeness and lawfulness of all matter data you enter into the Service, including matter names, client names, party details, descriptions, time entries and conflict records.
• Where matter data contains personal data relating to your clients, counterparties or other third parties, you must ensure that you have an appropriate lawful basis (such as client consent, contractual necessity, or a legitimate interest) for entering that data into the Service, in accordance with the UK GDPR, the Data Protection Act 2018 and your own professional obligations under the SRA Standards and Regulations.
• The matter management features are administrative tools only. They do not constitute, and must not be relied upon as, legal advice. Writford does not review, validate or endorse the content of any matter data, and Big Berri Limited accepts no liability for decisions made on the basis of matter data entered by you or your collaborators.
• Matter data is stored server-side in our database (MongoDB Atlas, eu-west-2, London) and is subject to the data-handling, security and retention provisions set out in our Privacy Policy.
• When you share a matter with another registered user, you are responsible for ensuring that the sharing is appropriate and that the recipient is authorised to view the matter data, including any personal data it may contain.

7. AI outputs — nature and limitations

• All outputs of the Service are generated by artificial intelligence. They may contain errors, omissions, fabricated citations, out-of-date case law, or misinterpretations of statute.
• Outputs are not legal advice and do not create a solicitor–client relationship between you and Big Berri Limited .
• You must independently verify every legal point, statutory reference and citation before relying on any output.
• The Service does not perform “reserved legal activities” as defined by section 12 of the Legal Services Act 2007.
• Every exported document (PDF or Word) is watermarked “DRAFT — FOR SOLICITOR REVIEW ONLY”.
• You retain full professional responsibility for any work product produced with the assistance of the Service, including under SRA Principles 2, 4, 5 and 7 and the SRA Code of Conduct for Solicitors, RELs and RFLs.

8. Customer data and intellectual property

As between you and Big Berri Limited , you retain all right, title and interest in and to (a) the inputs you submit to the Service (your “Inputs”), and (b) the outputs the Service returns to you in response (your “Outputs”). You grant Big Berri Limited a non-exclusive, worldwide, royalty-free licence to process your Inputs and Outputs to the limited extent necessary to provide the Service to you, to maintain and improve the security and reliability of the Service, and to comply with applicable law.

We will not use your Inputs, your Outputs, your conversation history, your uploaded document text, or any other personal data submitted through your account to train, retrain, fine-tune or otherwise develop any AI model. This is a contractual guarantee. See our AI Policy and Privacy Policy.

You acknowledge that other users may submit similar or identical Inputs, and may receive similar or identical Outputs. Inputs submitted by other users, and Outputs returned to other users, are not your Content.

We retain all right, title and interest in and to the Service itself, the website, the underlying software, models, infrastructure, branding, and all related intellectual property. Nothing in these Terms transfers any of those rights to you. You may not copy, modify, distribute, sell, sublicense, or create derivative works of the Service or any part of it, except as expressly permitted by these Terms or applicable law.

9. Subscriptions, fees and payment

• Pricing is published at writford.co.uk/pricing and is denominated in pounds sterling (GBP).
• Subscriptions are billed in advance on a monthly basis through Stripe Payments Europe, Limited.
• Free trials are available subject to the terms published on the pricing page from time to time.
• You authorise us (via Stripe) to charge the payment method on file for all applicable fees.
• You may cancel your subscription at any time from your account settings; your access continues until the end of the current billing period and no further charges will be made.
• This service is provided to business users only (see Section 3). Subscription fees for the current billing period are non-refundable, except where we terminate the service for convenience under Section 11, in which case we will refund the unused pro-rata balance.
• If a payment fails, we may suspend or downgrade your account until payment is received. We will notify you before suspension where reasonably practicable.
• We may change our pricing on at least thirty (30) days’ notice. Price changes take effect at the start of your next billing period after the notice period.
• All fees are exclusive of VAT and any other applicable taxes, which we will add at the prevailing rate where required.

10. Token usage and rate limits

The Service is metered using a token-based usage model. Each subscription tier includes a monthly allowance of input and output tokens, as published on the pricing page. Once you reach your monthly allowance, you may purchase additional credit, upgrade to a higher tier, or wait until the start of the next billing period.

We apply per-minute and per-day rate limits to mitigate abuse, brute-force attacks and runaway usage. We will not be liable for any inability to use the Service caused by your reaching a rate limit.

11. Suspension and termination

• You may delete your account at any time from your dashboard settings. On deletion we will remove your account record, conversation history, bookmarks, saved prompts, custom instructions, matters and share records from our primary database within thirty (30) days.
• We may suspend or terminate your account immediately and without refund if you (a) breach these Terms or the Acceptable Use Policy, (b) fail to pay any sum when due, (c) use the Service in a manner that exposes us to legal, regulatory or reputational risk, or (d) cease to be eligible under Section 3.
• We may terminate or modify the Service in whole or in part on at least thirty (30) days’ notice. Where we terminate the Service for convenience and you have prepaid for a period that has not yet been used, we will refund the unused balance on a pro-rata basis.
• Sections 7 (AI Outputs), 8 (IP), 12 (Limitation of Liability), 13 (Indemnity), 24 (Governing Law) and any other section that by its nature should survive termination, will survive.

12. Limitation of liability — please read carefully

Subject to paragraph 12.3 below, our total aggregate liability to you for any and all claims of any kind whatsoever arising out of or in connection with these Terms or your use of the Service (whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise) is limited, at our option, to the greater of:

• fifty pounds sterling (GBP 50.00); or
• the total fees you have paid to Big Berri Limited in the twelve (12) months immediately preceding the event giving rise to the claim (which, for trial users, is £0).

The cap above is a single, aggregate cap that applies across the entire lifetime of your relationship with us. It is not a per-incident cap. For claims relating to the processing of personal data, please also refer to Section 18 of our Privacy Policy, which sets out the applicable cap for data-related claims using the same formula.

We will not be liable to you for any indirect, consequential, special, incidental, punitive or exemplary loss or damage, loss of profits, loss of goodwill, loss of reputation, loss of opportunity, loss of business, loss of revenue, loss of anticipated savings, loss of data, or wasted management time, in each case whether arising in contract, tort or otherwise, and whether or not foreseeable.

We will not be liable for any loss, damage, fine, regulatory action, professional sanction or disciplinary finding (including any finding by the SRA, the Legal Ombudsman or any other professional body) that results wholly or partly from:

• your decision to input personal data, privileged information or confidential client data into the Service;
• your reliance on an AI-generated output without independent review by a qualified solicitor;
• your failure to follow standard security practices, including password hygiene and device security;
• any third-party service, network, platform or device outside our reasonable control; or
• any use of the Service for a matter outside the laws of England and Wales without your own separate legal advice in the relevant jurisdiction.

12.3 What we cannot exclude. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the law of England and Wales. In particular, nothing in these Terms limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any statutory right of a data subject under the UK GDPR that cannot lawfully be limited by contract; or
• any other liability that cannot lawfully be limited or excluded.

You acknowledge that (a) the fees for the Service are low precisely because this cap is in place; (b) you are a business user purchasing the Service for use in your trade, business or profession; (c) the cap was agreed between business parties and has been expressly drawn to your attention in these Terms; and (d) you have had the opportunity to obtain independent legal advice before agreeing to it. You agree that, having regard to those matters, the cap is reasonable for the purposes of section 3 of the Unfair Contract Terms Act 1977.

13. Indemnity

You will indemnify and hold harmless Big Berri Limited , its directors, officers, employees and agents against any and all losses, damages, costs (including reasonable legal fees) and liabilities arising out of or in connection with any claim by a third party that is based on or attributable to:

• your Inputs or Outputs;
• your breach of these Terms or the Acceptable Use Policy;
• your professional advice or work product to your own clients or any third party;
• any decision you take, or fail to take, in reliance on an output of the Service;
• your violation of any law or any third-party right.

14. Warranties and disclaimer

We warrant that we will provide the Service with reasonable skill and care, in accordance with these Terms, and in compliance with applicable law. To the maximum extent permitted by law, all other warranties, conditions and representations, whether express or implied, statutory or otherwise, are excluded, including any implied warranties or conditions of satisfactory quality, fitness for a particular purpose, accuracy, completeness or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure against all attacks, or available at any particular time. We do not warrant that any output of the Service will be accurate, complete, current or fit for any particular purpose.

15. Privacy and data protection

Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms. The Privacy Policy sets out the lawful bases on which we process personal data, the categories of personal data we collect, how long we retain it, who we share it with, and the rights you have under the UK GDPR.

Where you input personal data relating to your own clients, counterparties or other third parties, you are the controller of that personal data and we are your processor. The data-processing terms in Section 14 of our Privacy Policy apply.

16. Confidentiality

Each party will treat all non-public information disclosed by the other party in connection with the Service as confidential, and will use the same degree of care to protect that information as it uses to protect its own confidential information of like kind (and in any case at least a reasonable degree of care). Neither party will use the other’s confidential information for any purpose outside the scope of these Terms, or disclose it to any third party other than to its employees, contractors and advisers who need to know it for purposes consistent with these Terms and who are bound by equivalent confidentiality obligations.

The confidentiality obligation does not apply to information that (a) is or becomes publicly known without breach of these Terms, (b) was lawfully known to the receiving party before disclosure, (c) is independently developed without reference to the disclosing party’s confidential information, or (d) is required to be disclosed by law, court order or regulator (provided the receiving party gives prompt notice where lawful).

17. Force majeure

Neither party will be liable to the other for any delay or failure to perform any obligation under these Terms (other than the obligation to pay sums when due) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, public-health emergency, governmental action, labour dispute, or failure of any third-party telecommunications, electricity or hosting provider.

18. Assignment

You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms in whole or in part to any affiliate, or in connection with a merger, acquisition or sale of all or substantially all of our assets.

In the event of any insolvency or administration of Big Berri Limited , we will use reasonable efforts to give you at least thirty (30) days’ notice and to make Customer data available for export, unless a court order or the insolvency practitioner’s powers prevent us from doing so. We cannot guarantee continuity of service in an insolvency scenario, but we commit to data portability as described in the Data Processing Addendum.

19. Entire agreement

These Terms, together with the Privacy Policy, the Cookie Policy, the AI Policy and the Sub-Processor List, constitute the entire agreement between you and Big Berri Limited in relation to the Service and supersede all prior agreements, understandings, representations and communications, whether written or oral.

20. Severability and waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect. No failure or delay in exercising any right under these Terms operates as a waiver of that right.

21. Notices

Notices to you may be sent by email to the address registered with your account. Notices to us must be sent in writing to info@writford.co.uk.

22. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to you by email at least thirty (30) days before they take effect. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms. If you do not accept an update, you should stop using the Service and delete your account.

23. Dispute resolution

If a dispute arises out of or in connection with these Terms, the parties will attempt to resolve it in good faith by email or telephone within fourteen (14) days of one party notifying the other of the dispute. If the dispute is not resolved within that period, either party may refer it to mediation before commencing litigation. Mediation will be conducted under the CEDR Model Mediation Procedure unless the parties agree otherwise. The costs of mediation will be shared equally unless the mediator recommends otherwise. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court.

24. Governing law and jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by, and construed in accordance with, the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

25. Contact

Big Berri Limited (Company Number 16562429 )
Trading as: Writford
ICO registration number: ZC119995
Email: info@writford.co.uk
Website: https://app.writford.co.uk